Frequently Asked Questions
Everything you need to know about authentic Thai flavors delivered to your door.
How do you ensure the freshness of perishable Thai ingredients?
We use specialized temperature-controlled packaging and express shipping for all fresh herbs, vegetables, and pasteurized products to ensure they arrive in peak condition.
Are your products authentic and sourced from Thailand?
Yes, we partner directly with reputable Thai producers and local artisans to bring you genuine ingredients, sauces, and snacks that are used in professional Thai kitchens.
What is the estimated delivery time for my order?
Standard orders are typically processed within 24 hours. Depending on your location, delivery usually takes 2-5 business days via our reliable courier partners.
Do you offer international shipping?
Currently, we ship within the continental United States and Canada. We are working on expanding our logistics to serve more international Thai food lovers soon.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Can I find allergen information for your products?
Detailed ingredient lists and common allergen warnings (such as shellfish, peanuts, or soy) are listed on each product page and on the physical packaging.