Returns & Exchanges
At RaanThai, we strive to deliver the freshest authentic Thai ingredients to your doorstep. Due to the perishable nature of our products, we offer a 24-hour window to report any issues with your order for a replacement or refund.
Inspect Your Order
Upon arrival, please immediately check your items for any signs of damage or quality concerns, especially for fresh or frozen goods.
Document the Issue
Take clear photos of the damaged product and the shipping label to help us process your request more efficiently.
Contact Customer Support
Email our support team within 24 hours of delivery at [email protected] with your order number and the attached photos.
Resolution Process
Our team will review your claim within 48 hours to issue a full refund to your original payment method or arrange for a replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing